Privacy Policy for CLEAN TERRA.

Updated, November 01, 2023.

Welcome to CLEAN TERRA, hereinafter referred to as "the Site" or "we." Our Privacy Policy has been crafted to provide you with a comprehensive understanding of how we gather, utilize, and share your Personal Information when you interact with our website, make purchases, or book services. We encourage a thorough reading of this policy to gain insight into our data management practices.

The terms "client" or "customer" pertain to individuals who acquire cleaning services from us. A "registered service provider" denotes an individual registered with us to provide cleaning or domestic services to a customer. The terms "service" and "services" encompass the introduction or placement of a registered service provider at the request of a customer and the ensuing domestic cleaning services provided by a registered service provider to a customer.

The term "you" includes any individual reading this policy, offering personal information to us, or whose data we collect. "Personal Information" covers information or an opinion about an individual, from which the individual's identity can be reasonably deduced. This definition encompasses any additional Personal Information we obtain as a result of ongoing contact and includes Sensitive Information.

When you engage with our Site, we automatically acquire specific information related to your device, your interactions with the Site, and the necessary data for processing your purchases or bookings. The term "Personal Information" is used to describe data that uniquely identifies an individual. Below, we provide a comprehensive breakdown of the types of Personal Information we collect and the purposes behind this collection:

When you communicate via phone, email, the Site, or written correspondence, you provide us with information that we may collect, store, and use. Details about the types of information collected are outlined in our Collection Notification Statement, available on our website. We will not disclose or reference you using any government identifiers unless required by law. We typically do not seek to collect Sensitive Information (e.g., data related to race, ethnic origin, religious beliefs, political preferences, criminal records, physical or mental health, or sexual orientation) unless necessary for the disclosed purposes. If such information is required, we will obtain your consent.

Sensitive Information encompasses Personal Information related to an individual's racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, membership in professional or trade associations or trade unions, sexual preferences or practices, criminal records, biometric information, genetic information, and health information. However, you acknowledge that we may inadvertently obtain such information from you, including through photographs or other records you may provide.

By providing us with this information, you consent to the collection, storage, use, and disclosure of your Personal Information, including Sensitive Information, in accordance with this Privacy Policy.

The primary purposes for which we collect Personal Information are:

1. To promote the use, both initially and continuously, of our services. For example, if you leave your Personal Information when you visit our website, email us, or contact us by phone but do not book any of our services, we may send you one or more emails inquiring if you wish to receive a service. If you use any of our services and may benefit from other services we offer, we may send you an email informing you about those services.

2. For administration and management services.

3. To bill and collect sums owed to us by you. This includes sending you emails, invoices, receipts, account reminders, and notices, and informing you if we require an alternative credit card number to collect payments. We utilize third-party processors to securely handle credit card transactions while maintaining the confidentiality of all Personal Information.

4. To send you SMS, email, or other forms of messages to inform you of temporary or permanent changes that may affect our services and notify you of changes to our Privacy Policy, service arrangements, documents, and agreements.

5. For recruitment and employment purposes, including expressions of interest in working for us.

6. In relation to employment applications, which may involve collecting Sensitive Information (e.g., police records) only in relation to your employment, with your consent.

7. To help enforce and maintain compliance with the Terms and Conditions governing the use of our services for our customers or the Terms and Conditions of Registration for registered service providers.

8. To provide customer support and gather feedback.

9. Periodically, we may send marketing information to you, including special offers, discount vouchers, information about new products, and more. If you prefer not to receive such information, please contact us, and we will remove you from our mailing list. Our 'Opt out' contact information is provided at the end of this Privacy Policy.

10. To protect the rights and safety, including pandemic well-being, of us, our customers, registered service providers, agents, and others.

11. As a registered service provider, you consent to us disclosing your Personal Information to those for whom you provide a service, but only to the extent necessary to facilitate the service. You also consent to us obtaining your personal information and additional information from third parties (e.g., police checks and credit history) in accordance with this Privacy Policy.

12. As a customer, you consent to us providing your personal information to our related entities or a registered service provider as necessary to enable them to perform the services.

13. We will only collect your Personal Information when it is reasonably necessary to enable us to carry out one or more of our activities.

Specific data we collect: web browser version, IP address, time zone, cookie-related information, interactions with the Site, and search queries.

Purpose of collection: Ensuring accurate Site functionality and optimizing it through analytical processes.
Source of collection: Automatic data capture facilitated by technologies such as cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: Shared with our processors, Webflow, and Google.

Examples of data we collect: name, billing address, shipping address, payment data (including credit card details, email addresses, and phone numbers).

Purpose of collection: Delivering products or services, processing payments, communicating with you, assessing orders for potential risks or fraud, and issuing invoices/order confirmations.
Source of collection: Directly provided by you. Disclosure for business purposes: Shared with our processor, Stripe.

Examples of Personal Information collected:

Information as previously detailed.
Purpose of collection: Providing customer support.
Source of collection: Collected directly from you.

Our Site is designed for users aged 18 and older. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at contact@cleanterra.com.au to request its deletion.

We collaborate with service providers to facilitate our services and fulfill contractual obligations. For instance, we rely on Webflow to operate our online platform and Stripe to handle payments. Additionally, data may be shared to comply with legal obligations or safeguard our rights. If you provide us with someone else's information, you should only do so with their authority or consent and inform them of the disclosure and the matters set out in this Privacy Policy.

Our website may include links to third-party websites. If you choose to access those websites, even via a link, you will be subject to their terms, including their privacy policy. We do not endorse or accept any other website by providing a link to it.

We may use your Personal Information to deliver customized advertisements or marketing communications that we consider relevant to you. To understand user behavior on our Site, we utilize tools such as Google Analytics. You have the option to opt-out of Google Analytics through their platform. For more information on how targeted advertising functions, visit the Network Advertising Initiative's educational page at [insert link]. Opt-out options are available for targeted advertising via:

FACEBOOK: https://www.facebook.com/settings/?tab=ads
GOOGLE: https://www.google.com/settings/ads/anonymous
BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/

Your Personal Information is utilized to provide various services, including product sales, payment processing, order fulfillment, and keeping you informed about our offerings. We generally collect your Personal Information directly from you. However, we may receive information provided by others or collect your Personal Information from a third party or publicly available source where permitted by law. In such cases, we will inform you as soon as possible.

We may obtain additional information about you through independent means, such as social media websites.

We retain your Personal Information for our records when you place orders or book services through our Site. If you wish to have your information erased, please contact us using the details provided below. We do not sell, lend, or trade your Personal Information to third parties. We do not provide your Personal Information to third parties for direct marketing without your consent. We may engage marketing companies or computer programmers to perform work for us, and they may have access to your Personal Information. However, they are only permitted to use your Personal Information for the purposes specified in our agreements with them.

Like many organizations, we utilize cloud services technology. Our servers are located in Australia, but some of our cloud service providers may have offshore servers. While these services transmit data, they do not disclose data, and we do not provide your personal information to overseas entities. Any changes in our practices regarding these matters will be promptly communicated to you.

We will notify you as soon as possible in the event of a security breach that materially affects you and will report the corrective action taken in response to the intrusion. We will also comply with our obligations under the Privacy Act in the event of a notifiable data breach to the Privacy Commissioner.

In the event of a data breach, we will:
a) Take allreasonable steps to recover or secure your personal information.
b) Limitaccess to your personal information.
c) Minimize the risk of harm.
d) Take anyother prudent steps as we may decide in the circumstances.

You have the right to request the erasure of all personal information, object to automated decision-making, and access, port, correct, update, or erase your Personal Information. Please don't hesitate to contact us at contact@cleanterra.com.au to exercise these rights.

We anonymize all IP addresses and server logs in accordance with GDPR. For more detailed information, we recommend a thorough review of the Webflow Terms of Service and Privacy Policy.

To enhance your experience on our Site, we employ cookies, which may include enabling Google Analytics, integrating a Facebook Like button, or integrating custom code.

We do not adjust our data collection and usage practices in response to "Do Not Track" signals since there is no standardized industry consensus on how to respond to them.

This Privacy Policy may be periodically updated to reflect changes in our practices or for operational, legal, or regulatory reasons. Data obtained through your use of our website or other information you provide will be owned by us and may be collected in aggregated form, without personally identifying you. For further information regarding data collection, please refer to our Cookie and Data policy on our website.

We make every effort to keep your details accurate and up-to-date. To achieve this, you must provide us with timely information. If your data changes, please notify us so we can maintain accurate records. If you believe that any Personal Information we have collected about you is inaccurate, incomplete, or outdated, please contact us, and we will take all reasonable steps to correct it in accordance with the Privacy Act.

We will provide access to your Personal Information as quickly as possible, typically within thirty days of your request. Access may be denied for specific reasons as outlined in the Australian Privacy Principles (APPs) or the Privacy Act.

CLEAN TERRA may terminate this Agreement in case of a Customer's breach of these terms and conditions; and/or by providing the Customer with 24 hours' notice.

CLEAN TERRA reserves the right to terminate the Agreement immediately if the Customer has not paid an amount exceeding $50.00 for more than 14 days. Customers can also terminate this Agreement at any time by giving CLEAN TERRA 24 hours' notice and without any outstanding fees.

You may not transfer, assign, charge, or otherwise dispose of your rights or liabilities under these Terms without our prior written consent. We reserve the right to transfer, assign, charge, subcontract, or otherwise dispose of our rights or obligations without your consent.

We shall not be held liable for any failure to perform or delay in performance of our obligations under these Terms caused by events beyond our control (Force Majeure Event). This includes strikes, natural disasters, governmental regulations, and more. During a Force Majeure Event, our performance under these Terms is considered suspended, and we are granted an extension of time for performance.

In case of a dispute, the parties agree to attempt resolution through a mutually agreed-upon mediator in the state where the Service was provided. Costs associated with mediation, except for attorney fees, will be shared equally by the Customer and CLEAN TERRA. The prevailing party may recover legal fees and expenses.

Both parties agree to keep this Agreement and all confidential information confidential. They shall not disclose or use any confidential information without written consent from the other party. These confidentiality provisions remain in effect after the service's termination.

These Terms, along with any posted policies or rules, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities in interpreting these Terms should be communicated to CLEAN TERRA for clarification.

These Terms and any agreements for Services shall be governed by Australian law, with the parties submitting to the exclusive jurisdiction of Australian courts.

CLEAN TERRA reserves the right to update or modify these terms and conditions at any time without prior notice by posting updated agreements on its website. Users are responsible for checking the website periodically for changes, and continued use or access of the website or Service constitutes acceptance of those changes."